Hosted Voice and AI Analytics
NFON cloud telephony, Microsoft Teams calling and AI-powered insight for smarter business communications.
AI-Powered Analytics for Seamless Business Communications and Reporting
Modern organisations rely on fast, accurate, and intelligent communication. Our AI-powered analytics platform enhances your cloud telephony system by turning everyday conversations into valuable insights supporting better customer service, stronger collaboration, and more informed business decisions.
Smarter Communications with AI-Driven Insight
Our integrated AI engine automatically analyses calls in real time, providing accurate transcriptions, sentiment indicators, and key conversational insights. This enables teams to stay informed and organised without additional admin work.
Cloud Voice Intelligence at Scale
AI analytics works best when tightly integrated with cloud telephony. We help teams gain faster visibility, cleaner call insights, and more consistent service outcomes across every user and location.
NFON Cloud Telephony
AI Powered Cloud Telephony from NFON
Upgrade to a secure, easy-to-use hosted voice platform that keeps teams connected wherever they work. As an NFON partner, we help businesses move away from outdated phone systems and into a flexible cloud service with AI tools that make every conversation easier to manage.
- Crystal-clear voice quality across devices and locations
- No hardware to maintain, with everything running in the cloud
- Easy onboarding for new users, sites and hybrid teams
- IVR menus, call routing, voicemail-to-email and core business features
- Predictable monthly costs tailored to your needs
AI Essentials, Call Recording and Monitoring
NFON turns everyday calls into searchable insight, helping customer-facing teams, sales, support desks and regulated organisations reduce admin, improve follow ups and stay in control of service quality.
AI Essentials
- Automatic call transcriptions that are accurate, instant and searchable
- AI summaries that reduce admin time after calls
- Action points that help follow ups get captured consistently
Call Recording
- Supports regulatory needs including FCA, MiFID II and PCI-DSS
- Flexible retention options and secure encrypted storage
- Searchable records for quality assurance, training and dispute resolution
Call Monitoring
- Live visibility of call queues and agent status
- Listen, whisper and barge tools for real-time coaching
- Performance indicators that help reduce wait times and improve service
Microsoft Teams Integration
Turn Teams Into a Complete Business Phone and Analytics Hub
If your teams already use Microsoft Teams, we can help you add integrated calling, analytics and AI-powered recording through NFON. It gives users a familiar experience while giving the business stronger control, reporting and compliance tools.
Flexible Teams Voice for Real Business Setups
NFON gives Microsoft Teams the voice features businesses need beyond everyday chat and meetings. We can support simple Operator Connect deployments or more tailored Direct Routing environments, with analytics and recording layered in for visibility, compliance and service improvement.
Operator Connect and Direct Routing
- High-quality external calls inside Microsoft Teams
- Fast provisioning with no SBCs or complex infrastructure
- UK and international numbers through a familiar Teams experience
- Direct Routing options for complex, multi-site or hybrid environments
Analytics 365 and AI Call Recording
- Call performance, volumes, service levels and response times
- Meeting behaviour, collaboration patterns and adoption trends
- Custom dashboards for managers, supervisors and service teams
- AI call recording with transcriptions, summaries, audit logs and search
Key Features
Real-Time Call Transcription
- Automatically transcribes all inbound and outbound calls
- Eliminates manual note taking and improves accuracy
- Ideal for follow ups, quality assurance, and compliance
AI-Driven Call Insights & Summaries
- Identifies key topics discussed
- Detects sentiment and emotional tone
- Generates summaries and follow up actions
- Supports service, sales, and operations teams
Advanced Call Analytics & Reporting
- Monthly call volume tracking
- Inbound vs outbound analytics
- User and departmental performance
- Peak call times and traffic patterns
Effortless End of Month Reporting
- Automatic structured reports
- No manual data gathering
- Consistent reporting standards
Improved Team Collaboration
- Shared context across teams
- Supports remote and multi-site working
- Improves customer follow up accuracy
Benefits for Your Organisation
Increased Productivity
Less admin, more customer focus through automated documentation.
Improved Customer Experience
Sentiment analysis enables faster, more personalised service.
Data Driven Decisions
Clear insights support planning and operational improvement.
Compliance & Quality Control
Reliable call records support auditing and training.